Terms of Service
This website is operated by Velvet Luxury. Throughout the site, the terms “we”, “us” and “our” refer to Velvet Luxury. Velvet Luxury offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
FUYou must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – FULFILLING YOUR ORDER
All items shown on our website are handcrafted and are only made after you have placed an order with us. All orders and take three weeks to complete from the date after the order is placed to the date it is delivered. We aim to deliver your order within this timeframe except in extraneous circumstances.
With every order, from the moment your order is placed, you will receive an email confirmation of your order as well as a link to track the status of your order. We will also provide status updates via email at each stage of production until your order is dispatched.
Should you have any changes to your order, please contact us as soon as possible after placing your order as we cannot guarantee any changes can be made once production is in progress.
In cases where your order is delayed, you will receive an email update on the status of the order and when the new expected delivery date is. Once dispatched, you will receive courier tracking details to monitor the progress of your package.
When placing your order, it is advisable to place your order at least four weeks to the date when you need the item. Also bear in mind shipping timelines to your location. Shipping timelines can be found here, If you do not see the timeline for your location, please contact customer service.
Upon receipt, if for any reason your item is different from what was ordered, please contact customer service immediately to resolve this.
Should Velvet Luxury fail to deliver your order according to the agreed specifications in the agreed time frame, we will o
SECTION 4 – DELIVERY
For all UK & Northern Ireland deliveries we use Royal Mail or DHL courier services. We do not charge for this delivery service, it is FREE. This also guarantees the delivery of your jewellery the day after we send it.
Once the jewellery has been dispatched from our offices you will be sent an email containing a tracking number. We’ll also explain how to track your order.
The rest of the world – Worldwide (Non UK) deliveries
For all international orders (outside UK and Northern Ireland) we offer paid delivery via DHL. For high value items we believe that this is the only way to ensure the safe passage of your order.
Please note we cannot be held liable for any delays during the shipping of your package once it has been handed over to the courier company.
All information about these delivery services can be found on their websites.
SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
SECTION 6 – PAYMENTS
Please note that Velvet Luxury actively undertakes measures to prevent fraud taking place on our website. As such during the transaction process you will be prompted through the use of CVV and other security measures to verify that you are the valid card holder.
All purchases from this site will appear on your statement as “VELVET CO”
All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Velvet Luxury will not add any additional fees to your purchase if you pay via any of the card types supported.
Please be aware that full payment will be taken from your card when we have accepted your order, this payment will show on your statements as VELVET CO
All credit card information and related data will be handled confidentially and not be used for any other purpose or divulged to any other parties not connected to this transaction.
All prices shown on our jewelry and services are exclusive of VAT. The standard rate will be applicable at checkout.
All products remain Velvet Luxury’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and are recognized before confirming the purchase.
SECTION 7 – SECURITY
To ensure that your credit, debit or charge card is not being used without your consent, we will validate your name, address and any other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 10 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 11 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Velvet Luxury and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 12 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 13 – FORCE MAJEURE
Events outside Velvet Luxury’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Velvet sparkles is released from Velvet Sparkles’ obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
SECTION 14 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us by e‑mail at email@example.com.